I think this is worth sharing. Last week prior to my race my Phantom Aquasphere wetsuit ripped right above the panel that crosses over the bicep. the rip was about 3 inches in length, but I was able to swim with it without a huge inconvenience or water flowing into the suit. With Oceanside 70.3 around the corner I wanted to find a resolution to the issue as soon as possible, however the customer service rep said that it typically takes a few weeks to get a replacement out and that simply wasn’t going to work for me. I obviously needed a suit to wear for Oceanside and I didn’t want to wear my back TYR Cat3, so I decided I would just swim with a ripped suit and then send it back after the race. Not optimal, but seemed like it was my only option.
A few hours later I get a call from another person at Aquasphere stating they want to try and expedite my replacement as soon as possible so I could have it for race day. Mind you, I didn’t raise a big stink on the phone with the original rep, and was ok with the situation. Nevertheless, I got a call and the rep said he would send out a replacement today, without receiving the old suit.
Not a huge deal and you would think that most companies would do the same, but my experiences with TYR was much different.
I just want to give Aquasphere big props for taking initiative to making a happy customer an even happier customer.