Hey, the guy you are thinking of who was the super awesome customer service person at Rudy was Harry and he was the only one at that place worth dealing with. He always took care of customers when the rest of those a-holes were too stuck up or didn’t know their own product! I found out from someone (who may also be gone now) that Harry went out due to a work related injury and then these jerks wouldn’t give him his job back after working hard for them for like 10 years or something! RUDY PROJECT EPIC FAIL!!! Way to go getting rid of the ONLY person at your lame ass establishment who CARED about the CUSTOMERS!!! I will NEVER buy direct from these rude, stuck-up, D-bags again!!!